Store Policies
SHIPPING INFO & POLICY:
Shipping: Please note that we are not responsible for any lost or stolen packages. Once an order is dropped off to the carrier, we lose control over it's location and timeliness of delivery. If your package appears to be lost or stolen, please contact USPS or UPS directly. Please double-check your address and be sure it is correct. We cannot replace or refund merchandise shipped to the wrong address or marked as undeliverable. If your item is returned to us and you wish us to resend it, please contact us for a reship invoice.
Current Turnaround Time: Uncommon Wild's current turnaround time is at least 7-10 business days. However, on occasion, additional time may be needed due to high order volume. Pre-order items will clearly state the appropriate ship window, please be sure you are aware of these dates before placing order. Please note, some products from the same order may be shipped in separate packages. This excludes items available for pre-order, ship windows will be clearly stated on the product page.
RETURN & REFUND POLICY:
Returns: In order to continue running an eco-friendly, efficient, one woman ran small business, we unfortunately do not accept returns at this time.
Cancellations: We are unable to cancel or edit orders once they are placed. Please be sure your address and sizing selections are correct prior to check out.
Damages & Issues: Please inspect your order upon reception and contact us immediately via shopuncommonwild@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost/Stolen Packages: Please understand we are not responsible for any lost/stolen packages.
SMS Messaging Privacy Policy:
Uncommon Wild respects your privacy. This section explains how we collect, use, and protect information related to our SMS messaging program.
Information We Collect:
When you opt in to receive SMS messages from us, we may collect:
• Your mobile phone number
• Your consent to receive SMS messages
• Message interaction data (such as delivery confirmations and responses)
How We Use Your Information:
We use your information to:
• Send promotional and transactional text messages
• Provide order updates, promotions, and brand communications
• Improve our messaging and customer experience
SMS Consent
By opting into our SMS program, you consent to receive recurring automated marketing and informational text messages from Uncommon Wild. Consent is not a condition of purchase.
Data Sharing
We do not sell or rent your SMS data. Your information may be shared only with trusted third-party service providers who help us deliver messages (such as SMS platforms), and only for that purpose.
Opting Out
You may opt out at any time by replying STOP to any message. You may also contact us at [your support email] for assistance.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
SMS Messaging Terms & Conditions:
By opting in to receive SMS messages from Uncommon Wild, you agree to the following terms.
Program Description
Uncommon Wild offers an SMS messaging program that provides:
• Promotional offers
• Product launches
• Order updates and brand communications
Consent & Eligibility
By providing your mobile phone number and opting in, you:
• Confirm you are at least 18 years old
• Consent to receive recurring automated text messages
• Understand consent is not required to make a purchase
Message Frequency
Message frequency varies depending on engagement, promotions, and account activity.
Fees
Message and data rates may apply based on your mobile carrier plan.
Opt-Out Instructions
You can cancel the SMS service at any time by texting STOP. After opting out, you will receive a confirmation message and no further texts will be sent unless you opt back in.
For help, text HELP or contact us at [your support email].
Supported Carriers
Our SMS program works with most major U.S. carriers. Uncommon Wild is not responsible for delayed or undelivered messages.
Privacy
Your participation is subject to our Privacy Policy, including our SMS Privacy Policy section above.
Changes to Terms
We reserve the right to modify or terminate our SMS program or these terms at any time. Updates will be posted on our website.